Kyocera Document Solutions Europe Management B.V. commits itself to comply with the defined Support Service Levels according to this Commitment for their Sales Companies and for their International Sales and Service Partners (KDIS). This document defines the essentials of cooperation for Support and Services. Incident & Problem Management is a Service provided by KDE to KDE-G.

This document describes the elements of the Service Level Commitment as they are mutually understood by the primary stakeholders.

In the event of any doubt in the interpretation of any section of this SLC or should a case not have been considered in this SLC, parties shall discuss in good faith with each other and decide on a solution.

This SLC forms an integral part of the Partner Framework Agreement between the parties. In the event of any conflict between the terms of this SLC and the terms of the PartnerFramework Agreement, the terms of this document shall prevail.